Reference

Terms That Govern Your 3k99 Account

These terms set out what you agree to when you open and use a 3k99 account, including how deposits via bKash, Nagad, and Rocket are handled and what applies in your region.

Account eligibilityPayment terms: bKash, Nagad, RocketJurisdiction-dependent accessAccount security obligationsDispute process
3k99 Terms That Govern Your 3k99 Account
HOW WE OPERATE

Account Security and Your Rights

3k99 takes a straightforward approach to account security and data handling. Your account credentials are stored with encryption, and we do not share your personal details with third parties outside of what is required to process payments through bKash, Nagad, or Rocket. You have the right to request a copy of the data we hold on your account, to correct inaccurate information, and to close your account at any time by contacting support.

Data Retention

We retain account and transaction records for the period required by applicable financial regulations. You can request a summary of your data by contacting support with your account ID.

Payment Security

All wallet transactions — bKash, Nagad, Rocket — are processed over encrypted connections. We never store your mobile banking PIN or wallet password on our systems.

Account Corrections

If your registered name or wallet details need updating, submit a correction request through support. Changes are verified before they take effect to protect your account from unauthorised edits.

Account Closure

You may close your account at any time. Any confirmed balance will be returned to your verified bKash, Nagad, or Rocket wallet after the standard identity check is completed.

TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries directly. Reach us through the channels below and include your account ID in the first message so we can pull up your record without back-and-forth.

Live Chat Open the chat widget from any page on 3k99. Available during platform operating hours — fastest path for account and payment term queries.
Email Support Send your query to our support address with your account ID and the specific clause or transaction in question. We aim to respond within one business day.
Help Centre Our help centre covers common terms questions — account eligibility, wallet verification steps, and what happens when a bKash or Nagad transaction is flagged.

Common Questions on These Terms

These are the questions we get most often about how the terms apply to real account situations — deposits, withdrawals, eligibility, and what to do when something goes wrong.

Account eligibility depends on your age and whether online gaming is permitted under the laws of your location. It is your responsibility to confirm that access is lawful in your region before registering.

Contact support with your transaction reference number and the amount sent. We will match it against our payment records and credit your account once the transaction is confirmed on our end.

Withdrawals are processed back to the verified wallet on your account. If you need to change your registered wallet, contact support — a verification step is required before any change takes effect.

Send a data request to our support team with your account ID. We will compile the records we hold and send them to your registered contact within a reasonable timeframe under applicable rules.

Raise a dispute through live chat or email, quoting the transaction ID and the specific term you believe was applied incorrectly. Our team will review and respond with a written explanation.

We may update these terms at any time. When we do, the revised version is posted on this page. Continuing to use your account after a change is posted means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.